Nasab — Support & Data Deletion
Last updated: July 28, 2026
This page provides support information and describes how to request deletion of your Nasab account and data, in accordance with Apple App Store and Google Play Store requirements.
1. Contact & Support
For any questions, issues, or feedback about Nasab, contact:
TappStudio
Email: tappstudio.in@gmail.com
We aim to respond to all support requests within 5 business days.
Common topics we can help with:
- Trouble signing in or accessing your account
- Joining or leaving a Family Space
- Issues uploading or viewing photos, videos, or voice notes
- Subscription, billing, or storage questions
- Reporting inappropriate content added by another family member, or a child safety concern (see our Child Safety Standards)
- Requesting a data export or account/data deletion (see below)
2. How to Delete Your Account and Data
You can request account deletion in two ways:
Option A — In-app deletion (recommended)
- Open Nasab and go to Profile → Settings
- Select Account
- Tap Delete Account
- Confirm your request when prompted
This submits a deletion request tied to your authenticated account, which we will process as described in Section 3 below.
Option B — Web-based request (no app installation required)
If you no longer have the app installed, or prefer to request deletion without signing in, email us at:
tappstudio.in@gmail.com
with the subject line "Account Deletion Request", including:
- The email address associated with your Nasab account
- The name of your Family Space(s), if known
We will verify your identity (to prevent malicious deletion requests) and process the request as described below.
3. What Happens When You Delete Your Account
| Data | What happens |
|---|---|
| Your account credentials (email, password hash, login sessions) | Permanently deleted |
| Your personal profile data (name, DOB, gender, your own profile photo) | Permanently deleted |
| Push notification tokens | Permanently deleted |
| Content you uploaded to a Family Space (photos, videos, voice notes, comments, event entries) | Retained as part of the shared Family Space archive, consistent with Nasab's purpose of preserving family history — unless you are the sole member/Owner of that Family Space, in which case you may request deletion of the entire Family Space and its content |
| Your membership/role in a Family Space | Removed — you will no longer have access to that Family Space |
| Family member profiles you created for others (e.g., relatives, ancestors) | Remain part of the Family Space, since they represent shared family history rather than your personal account data |
| Billing/subscription records | Retained only as required for tax, accounting, and legal compliance, then deleted per standard retention schedules |
| Backups | Removed from active systems immediately; may persist in encrypted backups for up to 30 days before being purged, after which they are unrecoverable |
If you want your entire Family Space and all of its content deleted (not just your personal account), the Family Space Owner can do this from Settings → Family Settings → Delete Family, or by contacting us directly. This permanently removes the family tree, timeline, media, and all member records for that space, and cannot be undone.
We do not delete a Family Space's data solely due to a lapsed or unpaid subscription — data belonging to a Family Space is preserved and access is simply restricted to a read-only state, as described in our Terms of Use, unless deletion is explicitly requested.
4. Timeframe
- In-app or emailed deletion requests are processed within 30 days.
- Once processed, personal account data is removed from our active production systems immediately; residual copies in encrypted backups are purged within a further 30 days.
5. Data We Collect (Summary for App Store Data Safety Disclosures)
| Category | Examples | Linked to identity? | Used for |
|---|---|---|---|
| Contact info | Email, phone number (optional, for family members) | Yes | Account creation, family member records, communications |
| Personal info | Name, date of birth, date of death (for deceased family members), gender | Yes | Family tree, timeline, profiles |
| Photos and videos | Uploaded family photos/videos | Yes | Family Space memories, timeline |
| Audio | Voice notes | Yes | Family Space memories |
| User content | Biographies, event descriptions, comments | Yes | Family tree, timeline |
| App activity | Feature usage, in-app interactions | Yes | Product analytics, app improvement |
| App info & performance | Crash logs, diagnostics | No | Stability and bug fixing |
| Device or other identifiers | Push notification token | Yes | Delivering notifications |
| Financial info | Subscription/purchase status | Yes | Managing paid plans (payment details are handled entirely by Apple/Google, not by us) |
We do not collect: precise location data, browsing history outside the app, contacts list, SMS/call logs, or health/fitness data.
We do not sell personal data to third parties, and we do not use family content (photos, voice notes, biographies) for advertising or third-party AI model training.
All data in transit and at rest is encrypted using industry-standard methods, and media access is governed by authenticated, time-limited signed URLs rather than public links.
For full details on what we collect, how it's used, and your rights, see our Privacy Policy.
6. Related Documents
TappStudio
Email: tappstudio.in@gmail.com